Writing clear letters and emails
Full day
People who can explain ideas clearly on the phone or face-to-face often find it difficult to express the same information clearly and respectfully in a letter or email.
This course provides the practical techniques for writing clearly, concisely and respectfully. We can easily incorporate your organisation’s guidelines and templates.
Establishing the purpose of a letter or email
- How to pinpoint the purpose of the document and make this clear to the reader
- What does the reader really want to know?
- The key stages in the writing process
Structuring letters and email
A clear structure is essential if the customer is going to understand the information.
- The SCRAP structure for letters and emails
- How to start a document
- How to conclude a letter or email
- How to finish a letter or email which is delivering ‘bad news’
Writing in plain English
- How to use everyday terms for everyday ideas
- When is it OK to use ‘I’ and ‘you’?
- The key to writing letters in a personal style that is still professional
- How to tailor the language to the needs and knowledge of the reader
- How to turn bureaucratic waffle into a personal and professional style of writing
Writing with style
- How to convey a sense of urgency and action by structuring sentences in the active voice
- How to convert tedious nominalizations back into vigorous verbs
- Choosing visual words to make abstract ideas more concrete for the reader
- The most commonly used clichés - what do they really mean and what are better alternatives?
5 tips for writing emails
- The most common mistakes when writing emails
- How to make the ‘Subject’ clear and informative
- How to start and finish an email
- The importance of clear punctuation
- How to use paragraphs to help the reader digest information
- How to include attachments and links
Current business writing conventions
- What are the current letter and email writing conventions?
Course Details
Start: 6 March 2012
End: 6 March 2012
Price: $295 per person
Discount Price: $285 per person*
Start: 27 March 2012
End: 27 March 2012
Price: $295 per person
Discount Price: $285 per person*
Start: 19 July 2012
End: 19 July 2012
Price: $295 per person
Discount Price: $285 per person*
Start: 5 September 2012
End: 5 September 2012
Price: $295 per person
Discount Price: $285 per person*
* Discount applies when registering 3 or more people in one transaction.
Who is developing their potential?
"Facilitator was engaging and interesting and managed to keep participants there mentally. Excellent course."
Jaime Carragher - NSW Dept of Planning
Meet Your Trainers
Karen Clark
An expert in management, assertiveness and customer service training, Karen has worked with major organisations both here and in the UK... read more
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