Influencing skills
Full day
Packed with techniques for resolving issues with co-workers, staff, clients and bosses. Discover how to think clearly under pressure and present a logical argument in meetings.
Looking confident
- What are your natural strengths and limitations when speaking in meetings?
- How to use your hands and eye contact to look confident
- How to project your voice without shouting
- What to do if your mind goes ‘blank’, so nobody realises you were in trouble
How to organise your ideas while you’re speaking
Most people speak without organising their thoughts. We provide a proven 3 step structure for delivering a logical argument, without notes.
- How to grab people’s attention in the first 30 seconds
- Summarising the current situation
- Describing 3 options with pros and cons
- Proposing your solution
Adding impact to your message
- How to turn jargon and bureaucratic waffle into plain English
- How to identify your ‘key message’, a phrase that sums up you argument
- How to use pauses and silence to keep people listening
- Putting it into practice – throughout the workshop participants apply the skills to situations they face at work. In a short time these techniques become second nature.
Persuading people
- How to pinpoint whether a person’s position is based on logic or emotion
- How to tailor your argument to address logical and emotional concerns
- What is the difference between a feature and benefit?
- How to sell the outcome (the sizzle) not the process (the sausage)
- The power words that make people listen
Responding calmly to difficult questions
- How to acknowledge other people’s opinions without patronising them
- How to control your anger or frustration when disagreeing with someone
- Discover how to buy yourself time to think
- How to present a logical counter-argument in a respectful way
- How to put an end to personal 'jokes' without causing more hostility
Course Details
Start: 14 October 2010
End: 14 October 2010
Price: $275 per person
Discount Price: $220 per person*
Start: 10 November 2010
End: 10 November 2010
Price: $395 per person
Discount Price: $295 per person*
Start: 27 October 2010
End: 27 October 2010
Price: $330 per person
Discount Price: $220 per person*
* Discount applies when registering 3 or more people in one transaction.
Who is developing their potential?
"Facilitator was engaging and interesting and managed to keep participants there mentally. Excellent course."
Jaime Carragher - NSW Dept of Planning
Meet Your Trainers
Karen Clark
An expert in management, assertiveness and customer service training, Karen has worked with major organisations both here and in the UK... read more
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